Return & Refund Policy

Returns & Refunds

You may request a return within 7 days of recieving your order.
To be eligble for a return the item must be unused, in it's original condition and with any tags/packaging intact.
Because each cushion is handmade, custom or personalised orders cannot be returned or refunded unless they arrive damaged or defective.
If your cushion arrives damaged or defective, you must notify us within 7 days of delivery with clear photos of the item and packaging. Claims submitted after this period cannot be accepted.
Return Shipping: Customers are responsible for all return shipping costs unless the item was confirmed damaged/defective. Items must be returned in their original packaging and shipped with a trackable method. If return is lost in transit, we cannot issue a refund or replacement.

Once we receive and inspect your return, we will notify you by email.
If approved your refund will be processed to your original payment method within 7-10 working days.
Please note: original shipping costs are non-refundable.
We reserve the right to decline a refund if the returned item(s) shows any sign of use, wear or damage caused after delivery.

We do not offer exchanges, once an order has been made you would need to wait for your order to arrive, return it undamaged, unused and still in original packaging, then make a new order.

Custom & Made-To-Measure Items -

All custom, made-to-order, or bespoke furniture (including sofas, booth seating, banquettes and other large upholstery items) are non-refundable once production has begun.
Orders cannot be cancelled after purchase.

Standard Items -

Non-custom items may be eligble for return within 7 days of delivery, subject to inspection.
Items must be unused, in original condition and returned in their original packaing.
A restocking fee of 20% will apply to all approved returns.
Customers are responsible for all return shipping costs including insurance and freight arrangements.

Damaged or Defective Items -

All items are carefully inspected before shipment. However, if your furniture arrives damaged, you must notify us within 7 days of delivery with photos of the damage and packaging.
Claims made after this timeframe cannot be accepted.
If approved we will arrange repair, replacement parts or (in rare cases) a replacement item. Refunds are only issued if repair or replacement is not possible.

Refunds -

Refunds (if applicable) are issued to the original payment method withing 10-14 working days once the return item is received and inspected.
Original shipping and delivery charges are non-refundable.

Delivery & Access

It is the customer's responsibility to ensure that furniture fits through doorways, hallways, staircases or elevators. Refunds will not be issued if an item cannot be delivered due to access limitations.

Final Sale Items -

Clearance, sale, floor models and custom upholstered items are sold as-is and are final sale with no return or refunds.